- Integrated with LiveChat
AI-powered training for better
Build AI-driven training programs and automate learning across your entire organization.
Join the leader companies who
15%
Increased their NPS by 15% by automating periodic team training.
12%
Decreased their resolution time by 12% by providing agents with more knowledge to handle cases on their own.
Change your approach to learning
Training is necessary to turn regular representatives into confident experts. AgentTrainer makes it a simple and enjoyable process for all parties involved.
Empower your team leaders
AgentTrainer is your end-to-end training solution. Build entire training modules, track team performance, and access actionable insights—all in a user-friendly interface.
Enable your team members
Put learning first. Give your team an easy and convenient way to access multistep training modules, educational materials, and gamification features.
- AI-powered
- LiveChat supported
Customer simulation
Customer simulation is the closest thing to real-world experience—but without real-world pressure. Build your team’s confidence through AI-driven, hands-on training.
On demand AI customers
With AI-generated chat messages, no simulation will be the same. Each interaction is unique and follows your pre-set simulation instructions and trained procedure.
Authentic challenges
Customer service reps should always expect the unexpected. Create training scenarios based on your team's real-world hurdles and prepare them for any curveballs.
Lifelike customer personas
Help your team get a realistic experience during the simulations—including both sides of the coin. Customize persona styles and behaviors to create a relevant training experience.
Simulation on your schedule
Keep your team on their toes. AgentTrainer lets you set random or scheduled triggers for each simulation. With customizable deadlines, you’ll ensure that all learners stay on track with their training.
- AI-powered
- Multi-format file
Quizzes
Keep your team sharp with quiz-based training. AgentTrainer combines the freedom of manual quiz creation with the ease of AI help.
Tap into your existing knowledge
Your LiveChat chat archives are packed with insights. A few clicks will transform them into quizzes. Describe a topic, fine-tune the generated questions to your goals, and start your training session — just like that.
Endless quiz variety
Make each quiz a unique learning experience. With customizable question pools, each training session will bring something new to the table. Learning never grows old, and your training won't either.
Resources attached
Enhance your quizzes with educational materials to give learners the necessary resources to understand each topic. Include guides, reference materials, and external links.
Pre-built quiz library
Hit the ground running with AgentTrainer’s pre-built quizzes. Cover essential topics like sales and security from the start, and expand your training library as you go.
PDF-powered training
Merge your existing knowledge library into AgentTrainer. Generate quizzes from PDF files to centralize your learning and keep all your resources in one platform.
Build a learning path that works for your team
Advanced training modules
Give your team room to breathe while keeping them on track. Our training modules let your agents learn at their own pace, but within a structure that ensures they cover all the bases.
Onboarding new users
Get your new hires up to speed with a training set dedicated to onboarding new users. By providing a focused training program, you’ll also reduce the costs required to prepare them for daily tasks.
Training gamification
Training doesn’t have to feel like a chore. Step up your training game — and create one for your team. AgentTrainer’s tournaments and gamification features let you train your team while keeping that fun factor.
Custom training groups
Create training groups to segment users at different training levels. Pair the groups with a perfect teacher to ensure they stay on track with their students’ results.
Is your team learning or just memorizing?
Keep your team sharp with quiz-based training. AgentTrainer combines the freedom of manual quiz reation with the ease of AI help.
Turn challenges into opportunities
The easiest way to create quizzes
Enhance your quizzes with educational materials to give learners the necessary resources to understand each topic. Include guides, reference materials, and external links.
Practical experience through simulation
Don’t risk customer relationships when training newbies. AgentTrainer lets your team learn through AI-powered simulation with customized personas in the exact environment they’ll use in their daily work.
Solution tailored to your unique needs
Whether customizing customer personas or adding processes, AgentTrainer lets you go into as much detail as you need. A standardized training process ensures all team members are aligned with crucial procedures.
A true learning powerhouse
Focus on adding all your processes, knowledge, and training modules into one extensive platform. Don’t bother with complex configuration or fighting a new tool. Focus on your team and their improvement.